Refund Policy

At SeoulfInity, we are committed to ensuring your satisfaction with our VPN service. We understand that our service may not meet everyone's needs, which is why we offer a refund policy to give you peace of mind when subscribing to our service.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscription plans. If you are not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

This guarantee applies to:

• Monthly subscription plans
• Annual subscription plans
• Bi-annual subscription plans

2. Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be made within 30 days of the initial purchase date
• The request must be for your first subscription purchase (repeat or renewed subscriptions are not eligible)
• Your account must not be in violation of our Terms of Service
• If you purchased through a third-party app store (like Apple App Store or Google Play), refund requests must be processed through that platform according to their policies

3. Non-Refundable Purchases

The following purchases are not eligible for refunds:

• Subscription renewals after the initial purchase
• Accounts that have exceeded 100GB of bandwidth usage
• Special promotional offers clearly marked as non-refundable
• Purchases made using cryptocurrency (due to the technical limitations of these payment methods)

4. How to Request a Refund

5. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method used for the purchase
• Processing times may vary depending on your payment provider
• You will receive an email confirmation when your refund has been processed

6. Special Circumstances

We understand that special circumstances may arise outside our standard refund policy. In such cases, we review requests on a case-by-case basis. Please contact our support team if you believe your situation warrants special consideration.

7. Free Trial Users

If you signed up for a free trial that converted to a paid subscription, you are still eligible for our 30-day money-back guarantee, starting from the date of your first payment.

8. Service Outages

In the event of extended service outages or technical issues that significantly impact your ability to use our service, we may offer partial refunds or service credits even if you're outside the standard refund period. Please contact our support team to discuss your specific situation.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective when posted on this page with a new "Last Updated" date. Any changes will not be applied retroactively to purchases made before the changes take effect.

10. Contact Us